Payments , Returns & Shipping

Payment Options

Phonevala offers a variety of payment methods for your convenience, including:

• Debit cards
• Credit cards
• Net banking
• Wallets

Shipping Information

Phonevala provides shipping services to cities across India.

• Delivery Time: Orders are typically delivered within 7-8 working days.
• Import Duties: Customers are responsible for any import duties or taxes imposed by their region.

For inquiries regarding the expected delivery time for your specific address, please contact us at [email protected].

Please note that orders placed on Phonevala.com must be shipped to the provided address. If a courier is unable to deliver after three attempts, the order will be returned to our warehouse.

Refund Policy for Returned-to-Origin (RTO) Orders: Refunds will not be issued for RTO (returned-to-origin) orders. You may request re-shipping with updated address and contact details. Upon receiving the new information, we will reship your order on the next working day.

Return and Replacement Policy

Phonevala offers a replacement guarantee for products that arrive damaged or defective. To request a replacement:

1. Contact us at [email protected] within three days of receiving your order.
2. We will provide you with the return address for shipping the item back.
3. Once we receive the item, we will dispatch a replacement.

Please note: We do not accept returns or exchanges for products that have been incorrectly ordered by the customer.

Color Display

Please note that the colors displayed on your monitor may vary slightly from the actual product due to factors like brightness, contrast, and screen resolution.

Replacement and Refund Conditions

We do not accept returns or exchanges due to customer preference (e.g., if the customer dislikes the product or ordered the wrong item). However, the following conditions apply for replacements or refunds:

1. Unboxing Video Requirement: To qualify for a free replacement, return, or refund, the customer must provide an authenticated unboxing video supporting the claim. Without this video, no claims will be accepted.
2. Eligible Conditions for Free Replacement/Refund:
   • The item is missing parts or accessories, as confirmed by the unboxing video.
   • The item received differs from the description on the product detail page on Phonevala.com.
   • The item is defective or not functioning properly, and proof must be provided via the unboxing video.